Booking Confirmation

The booking of adventurous trip and other tours with Indochina Adventures is confirmed within 48 hours upon receiving confirmation to join the tour from our customers. The booking confirmation includes all the reservations: hotels, airline and boat tickets and other items in the tours.

Deposit and Payment

Upon receiving booking confirmation, we require a 30% deposit in order to guarantee the booking. The rest of the payment will be paid at least 2 weeks before the tour date. All payment are accepted by credit card, (Visa and Master Cards) traveler cheques and bank transfer. Below is our bank details:

Destination         : CANADIA BANK PLC

Address              : #265-269, Ang Duong Street, Phnom Penh, Cambodia.

Swift Code          : CADI KH PP

Beneficiary Person: Mr. Hun Socheat

Account No         : 0800306000476

Cancellation Policy

In rare case, if we, Indochina Adventures, cancel the tour, 100% of the deposit and payment will be refunded. If you, the client, cancel the reservation, below cancellation fee is applied:

More than 40 days before tour starts: charge 5% for the bank fee & organizational fee

30-40 days before tour starts             charge 30% per person

20-29 days before tour starts             charge 50% per person

10-19 days before tour starts             charge 75% per person

0-9 days before tour stars                 charge 100% per person

We accommodate 2 people at the same sex in Twin sharing room especially if their ages are not much different. We accommodate couple in Double sharing room. If a single person joins the trip and there is nobody to share the room with, it is compulsory that s/he has to stay in Single room, then s/he has to pay Single room supplement.

Our Liabilities

Clients who join our trips have to go through below our liabilities and will be asked to sign the form of understanding our liabilities upon arrival.

We are not responsible for any baggage or property lost during the tour with us. We advise that, do not wear jewels while walking or cycling on the street. Keep your camera in your backpack. Do not hold it while cycling.

Indochina Adventures do not held responsible for any accident, injury or dead during trip conduction with us. Clients who joins the trip with us, understand that they are willing to join the trip by themselves and at their own risk. We will brief the safety and the road condition before tour start. Ensure to follow our guideline, be ware of the hazard. It is safe now to do trekking in Cambodia following our outlined itinerary and our trekking guide.

If you, the client refuse to wear the helmet provided by Indochina Adventures you will be responsible for any head injury. We ensure the bikes are in good condition, have reliable brakes. We provide all spare parts including puncture repair kits and our guide are trained with mechanic. We try to take quiet road, routes free of cars, where possible. If it is necessary to ride a bike on a busy road make sure to be careful to avoid accident and being hit by cars: go slowly, look carefully before turning or crossing roads and stick well into the pavement.

We are not responsible for any health care during the tour with us. Client who join the trip with us has to be wellbeing and we recommend the client to purchase travel insurance before their departure dates. Travel insurance should include cover evacuation cost. We recommend good hospitals in Siem Reap, Ly Sreyvyna and Angkor International Hospital and SOS International clinic and Royal Rattanak hospitals. We provide first aid kit in the support van and all our guides are trained with first aid.

In the dry season, there might be not enough water in Tonle Sap lake, Indochina Adventures hold the rights to provide land transfer instead of boat. The boat we are using have lifejackets and toilet. The boat also stop half way in a floating village for a short break and restroom. Make sure you wear seatbelt while sitting in a car or van.

Discount & Child Policy

For our repeated customers, we will offer a discount of 5% when first return for tour with us and discount 10% when return for second and more tours with us.

Children above 16 years old are charged as adult price. Children between 12-16 years old will get 25% discount on the tour. Children below 12 years will get 50% discount but will share accommodation with their parents as possible.

Documentation

Make sure all travel documents have been prepared including passport (at least 6 months validity), passport size photos for the visas (please check our FAQs for more information) and flight tickets.   We cannot however be responsible for your documents not in order or mistakes by embassies, sudden changes to regulations, or actions of border officials that are beyond our control. We are able to advise on mandatory health requirements. Take all the necessary medication including malaria tablet, Tami Flue (bird flue tablet), sun cream, sunglasses, cycling gloves and cycling shorts etc.,

Tour Guide & Tour Leader Responsibility

Indochina Adventures provide cycling tour guide for a group below 6 people; for group starts from 6 people and above, we provide one cycling tour guide and one tour leader. Both tour guide and tour leader are the representatives of the company. Their responsibilities are to make sure the trip is run smoothly and our clients are well looked after in all aspect including the food, snacks, water and drinks, bike mechanic, accommodations. Any complaints about any aspect in the trip, should be broad to the guide's or tour leader's attention and with a copy of written notice to Indochina Adventures Director. Our guide or tour leader will act immediately to solve any problem occurs during the tour with our backup service within 24 hours from our management team. Sometimes, the guide or tour leader are also assigned to take any photos or films during the tour for Indochina Adventures and our partner to do promotion or marketing purpose. As our clients joining the trip with us, you should allow us to do so without asking for any payment.